PERCEPTION = REALITY

Too many decisions are not based on reality, but on perceptions about reality. A customer, colleague, or direct report may choose to disengage based on their perceptions about an interaction or experience. Disengaged customers will go to your competition, while disengaged employees result in billions of dollars in lost productivity annually. Today, notice the reactions that you garner and determine, what reality are you creating for others?

#costefficiency #returns